Terms & Conditions
General terms and conditions for online courses
These terms and conditions govern the way in which we supply products to you, including any eLearning courses.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved.
You agree to review this agreement periodically to ensure that you are aware of any amendments to this agreement, which may be made at any time.
About us & Contacting us
We are The Programmatic Advisory Ltd, trading as The Programmatic University, a company registered in England and Wales with company number 10349178 and registered office at 483 Green Lanes, London, England, N13 4BS.
You can contact us by writing to us at: The Programmatic University, Mercury House, 117 Waterloo Road, London, SE1 8UL, or by email to firstname.lastname@example.org
In consideration of your payment, you will be granted access to the purchased remote eLearning course(s) (“the Products”) on the date(s) you selected. This access is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.
This access is personal to you and cannot be shared or exchanged with others.
We develop, distribute and maintain the Products and will also provide you with access details to the remote learning session. We will also manage your access to the Products and provide support to you, where necessary.
You shall not copy, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials provided other than for your individual training. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.
We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.
Access to Materials
We will take all commercially reasonable steps to provide you with uninterrupted access to the Products. However, your access may be restricted from time to time for reasons beyond our control. Such reasons include force majeure events, power outages and actions from computer hackers and others acting outside the law. Your access may also be interrupted due to software issues, server downtime, increased Internet traffic, programming errors, regular maintenance and other related reasons. Where this is the case, we will take commercially reasonable steps to restore your full access within a reasonable period of time. ‘Commercially reasonable’ in these terms shall mean reasonable efforts taken in good faith, without an unduly burdensome use or expenditure of time, resources, personnel or money.
Our joint aim is to provide courses and materials of the highest quality. As such, improvements or changes to the Products or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.
Where your access to the Products is restricted for any of the above reasons, we may provide you with a free extension of time at our sole discretion.
Pricing & Payment
We use third party payment providers, depending on the way in which you make payments – for example Google Pay and PayPal. Payment for the Products must be made at the point of purchase.
You agree to provide payment for the Products in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the Products.
Your payment includes the access to the Products for a period of time that is appropriate for the eLearning content. We are unable to provide a refund if you fail to complete the content within the allocated time, except at our absolute and sole discretion.
We reserve our right to review and change the pricing of any of our products. This will not affect products that have already been purchased.
Cancellation & Rescheduling Policy
Where Products are delivered to you less than fourteen (14) days from purchase, you will not have the right to change your mind. In other cases, you may change your mind within fourteen (14) days of purchase, so long as materials have not been provided to you, streamed or otherwise accessed.
We also provide the option to reschedule your class to an alternative date when you provide us with at least twenty-four (24) hours notice. Each class may only be rescheduled once.
If you do wish to cancel or reschedule, please contact us via email.
We may restrict your access to the Products if you breach these terms, including without limitation:
- a) A failure to make any payment due to us; or
- b) Failure to provide accurate information that is necessary for us to provide the Products to you
In these circumstances, we will inform you in writing with seven (7) days’ notice that your access to the Products will be restricted.
The Programmatic University reserves the right to cancel courses when necessary due to unforeseeable circumstances or insufficient enrolment. Where possible, an alternative date for the same course will be offered. If this is not possible, all fees paid for the course will be refunded to the paying card. Cancellation decisions are generally made one week before classes begin, though The Programmatic University reserves the right to cancel any class up to the day of the class. Students should allow up to six weeks for the credit to appear on their statement.
All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by The Programmatic University. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership of the same.
Nothing that you see or read in the Products may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.
All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.
The nature of the Services provided by us means that we will obtain, use and disclose (together "Use") certain information about you ("Data"). This statement sets out the principles governing our Use of Data. By purchasing the Services you agree to this Use.
- When you register with us you will need to provide certain Data such as your contact details. We will store this Data and use it to contact you, provide you with details of the Services you have purchased and otherwise as required during the normal provision of the course.
- We may also use the above Data, unless you click on the relevant button on the Registration Form, to provide you with communications. We will not pass any personal data onto anyone outside of The Programmatic University or The Programmatic Advisory
- To enable us to monitor and improve our Services, we gather certain aggregated information about you, including details of your operating system, browser version, domain name and IP address, the URL you came from and go to and the parts of our Website you visit.
- Our products may link to third party websites and we are not responsible for their data policies or procedures or their content.
- The Programamtic University endeavour to take all reasonable steps to protect your personal Data but cannot guarantee the security of any Data you disclose. You accept the inherent security implications of being and transacting on-line over the internet and will not hold us responsible for any breach of security.
- If you wish to change or update the data we hold about you, please e-mail email@example.com
Law and Jurisdiction
This Agreement is subject to English law and the parties submit to the exclusive jurisdiction of the English courts in connection with any dispute hereunder.